Mr. Christmas offers a 30 day money back guarantee. Try a Mr. Christmas product for 30 days, and if you’re not completely satisfied, simply return it and get your money back. No questions asked! All you have to do is go through our easy returns process. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, and must also be in the original packaging.

Simply follow the return instructions below and return your item within 30 days of receipt for a refund of the purchase price and original outbound shipping fees.

We want to ensure that we process your return as quickly and smoothly as possible. If you purchased your item on mrchristmas.com, please email customerservice@mrchristmas.com to receive a return authorization number. Please write your return authorization number legibly on the outside of the shipping box.

To ensure timely processing of your return, we suggest shipping your return via UPS or certified mail return receipt. Once your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that we do not offer free return shipping.

If you purchased your item from QVC, please call QVC customer service at 800 367 9444 to process your return.

Sale items (if applicable)

Only regular priced items may be returned, unfortunately sale items will not be refunded.

Damaged or Defective Products

We only replace items if they are defective or damaged.  If your product arrives damaged or proves to be defective within 30 days of receipt, please email customerservice@mrchristmas.com with proof of purchase and we will do everything we can to exchange the item.

Shipping

To return your product, you should mail your product to:
Mr. Christmas
5841 E. Shelby Drive
Memphis, TN 38141

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.